Returns

 

 

RETURNS 

Returns must be requested within 14 days of delivery. To initiate your return request, please click here for the returns portal and follow the prompts. Once your return request has been initiated, you will be sent an email with instructions on how to return your items.

We aim to process returns within 2 business days of receiving your return parcel. Please note that slight delays in processing timeframes may occur during collection launches and sale periods.

Please note the return shipping is at the cost of the customer. Our warehouse and head office are based in australia and return fees will vary based on your location.

 

Full-Priced Items

We accept returns on full-priced items provided they are returned in their original condition and packaging with tags attached.
We reserve the right to reject returns that do not meet these criteria. We offer refunds, exchanges, or a 110% store credit.

Orders using the welcome 10% discount are eligible for a refund, exchange, or 110% store credit.

For sanitary reasons, all briefs and socks are final sale and are not eligible for a refund, exchange, or store credit.

 

Sale Items

We offer 100% store credit only on sale items provided they are returned in their original condition and packaging with tags attached.
We do not offer refunds or exchanges on sale items. Products marked as *final sale are not eligible for a store credit, refund, or exchange.

 

Set of 3 Offer

The set of 3 15% discount is redeemable on all colours of the same style only. This promotion is not valid on already reduced styles. If you are returning one or more of the set, the discount is no longer valid, and the discounted value will be deducted from the returned value of goods. Styles purchased with the set of 3 15% discount are eligible for a refund, an exchange of the same style only, and are not redeemable for a 110% store credit.

 

Refunds

We offer refunds for full-priced items within 14 days of delivery, provided they are returned in their original condition and packaging with tags attached. We reserve the right to reject returns that do not meet these criteria. Once our returns team has completed a quality check and processed the refund, the full value of the item(s) will be refunded back to the original payment method, excluding any shipping fees. Please note that we cannot change card numbers or refund via a different method or to a different person.

Please allow up to 3 business days for the funds to appear back in your account once your refund has been processed, depending on your original payment method.

We do not offer refunds on gift cards or any discounted items, including those purchased with promotional discounts.

Orders purchased using a gift card will be refunded back to the gift card.

 

110% Store Credit

We offer a store credit at 110% of your item value, with no expiry date, for full-priced items.
This offer is not valid on any briefs, socks or discounted items, including any promotional discounts.

 

Exchanges

We accept exchanges for full-priced items within 14 days of delivery. Exchange requests are subject to stock availability at the time of the return being processed. If the item you have requested is unavailable, we recommend checking the product’s description for restock information, signing up for notifications, and opting for 110% store credit or a refund.

 

CUSTOMER CARE

For all inquiries, please do not hesitate to contact us at info@juemwoman.com.